Refund policy

Returns & Refunds Policy

We want you to be happy with your ScrewDog. If you're not satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return, your ScrewDog must be unused and in its original condition and packaging. Because ScrewDog is a food-contact product, we cannot accept returns of products that have been used.

To request a return, contact orders@getscrewdog.com with your order number. Returns must be approved before being sent back.

Unless the product arrived defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your ScrewDog is defective, damaged in transit, or you received the wrong item, contact orders@getscrewdog.com with your order number and a photo of the issue.

If approved, we'll make it right with a replacement or refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you received a defective, damaged, or incorrect product, we'll arrange an appropriate replacement.

Non-Returnable Items

Used ScrewDogs cannot be returned. We reserve the right to decline returns that show signs of use, damage after delivery, or are missing required components or packaging.

Refunds

Once an approved return is received and inspected, we'll notify you of the refund status. Approved refunds will be issued to the original payment method. Your bank or credit card company may require additional time to process and post the refund.

European Union 14-Day Cooling-Off Period

For orders subject to the European Union's 14-day right of withdrawal, you may cancel or return your eligible order within 14 days of delivery as required by applicable law. Items must be returned in the condition required by applicable law, with proof of purchase. Contact orders@getscrewdog.com to initiate a return.